Summary: When you use the Microsoft Storport storage driver for host bus adapter (HBA) removable storage, you may experience one or more of the following symptoms:
The Storport storage driver incorrectly handles inquiry page 0x83 data. Therefore, the driver does not detect that a device has changed. You may eventually receive a Stop error message on a blue screen.
Note For more information about when Symptom 1 occurs, see the "More Information" section.
The Storport storage driver does not detect a new device that replaces a device that has been removed.
Note For more information about when Symptom 2 occurs, see the "More Information" section.
When you remove a cable from one of the HBA paths in a Microsoft Multipath I/O (MPIO) environment, a cleanup of the logical unit numbers (LUNs) that are associated with that HBA path may not occur. When a subsequent operation occurs to access the disconnected path, the computer may stop responding.
A memory leak may occur when a new inquiry operation causes a new allocation to be created. The allocation is not freed, and a leak of 512 bytes per inquiry occurs. This leak can cause non-paged pool memory to become exhausted. When a memory leaks occurs, you may receive various error messages. Additionally, the computer may perform poorly or stop responding.
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Manual SolutionsAn updated Storport storage driver (version 5.2.3790.2630) is available to resolve these problems. This version of the Storport storage driver introduces new interfaces. Contact Microsoft directly for more information about the new interfaces and about other changes. For Windows Server 2003 Service Pack 1 or x64-based versions of Windows Server 2003, this hotfix is replaced by hotfix 916048 (version 5.2.3790.2723).
Service pack informationTo resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 889100 How to obtain the latest service pack for Windows Server 2003
Update informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesNo prerequisites are required.
Restart requirementYou must restart the computer after you apply this update.
Update replacement informationThis update replaces hotfix 908980.
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versionsFile nameFile versionFile sizeDateTimePlatformSP requirementService branchStorport.sys5.2.3790.47688,06401-Feb-200601:27x86NoneRTMQFEStorport.sys5.2.3790.263099,32801-Feb-200602:15x86SP1SP1QFE
Windows Server 2003, x64-based versionsFile nameFile versionFile sizeDateTimePlatformStorport.sys5.2.3790.2630170,49601-Feb-200608:29x64
Windows Server 2003, Itanium-based versionsFile nameFile versionFile sizeDateTimePlatformSP requirementService branchStorport.sys5.2.3790.476288,25601-Feb-200608:21IA-64NoneRTMQFEStorport.sys5.2.3790.2630317,44001-Feb-200608:27IA-64SP1SP1QFE
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